Review the System Event Logs for hardware errors.Stop and Disable Removal Storage Service (RSM) - (Windows Server 2003/Windows XP only).Verify rights for the Backup Exec service account.Verify that the connection method that is used to connect the device to the server is supported.Verify that the inquiry string matches the HCL.Verify that the device is officially supported.Download the Backup Exec Hardware Compatibility list to:.Perform the following procedures in the order listed below: This article guides you through troubleshooting issues with storage devices. Occasionally, hardware which has been officially tested and is supported by Veritas may not be displayed or may appear offline in the Backup Exec interface (i.e., the Device or Storage tab), may not function correctly, or may report specific errors in the job log or Windows Event Viewer log. Other issues may include tape drives or tape libraries that are offline, storage devices that are not found, recognized, or detected. Storage devices are not displaying in Backup Exec.
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