Open the Microsoft Support and Recovery Assistant application. Use the following steps to troubleshoot various OneDrive issues with the Microsoft Support and Troubleshoot OneDrive for Business issues with the Microsoft Support and Recovery Assistant Select I agree when prompted with the Service Agreement to complete the installation. In a web browser, navigate to the Microsoft Support and Recovery Assistant download page.Īfter the download completes, open the compressed folder.ĭouble-click the ClickOnce folder to expand the contents, tand run the SaraSetup.exe application. Use the following steps to install the Microsoft Support and Recovery Assistant: Install the Microsoft Support and Recovery Assistant This article describes how to install the Microsoft Support and Recovery Assistant and troubleshoot OneDrive for Business issues with the Support and Recovery Assistant. Tools required: Licensed Microsoft 365® user, Windows® device with the OneDrive application, Microsoft Support and Recovery Assistant, active network connectionįor more information about prerequisite terminology, see Cloud Office support terminology.įor additional information about Microsoft 365 licensing, see our product comparison chart.So now we are wondering if this tool is supported for use in GCC High at all?\Įdit: the answer, per GCCH support, is no, the SARA tool is not supported in GCCH. I tried to get one of our global admins to register/allow the application with the client ID that was provided in the error code but he said he wasn't able to get it working, got the same error.
You might have misconfigured the identifier value for the application or sent your authentication request to the wrong tenant. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. The application wasn't found in the directory/tenant. However, for most of the tests the tool first asks you to sign in, and we get the same error every time, AADSTS700016: We are in the middle of migrating, in a hybrid scenario, and some users are having persistent issues with Outlook connecting or staying connected to Exchange Online. I have been trying to use Microsoft's SARA tool to troubleshoot persistent Outlook connection issues to our GCC High tenant.
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